Terms and Conditions

Terms of Service

Welcome to primalonexe. These Terms and Conditions govern your use of our website and consultation services provided through primalonexe.com.

By accessing our website or using our services, you agree to be bound by these terms and all applicable laws and regulations.

Key Definitions

For the purposes of these Terms and Conditions:

  • "Service": Refers to our financial planning consultation services provided through primalonexe.com
  • "User" or "You": Refers to any individual or entity accessing our website or using our services
  • "Content": All information, text, graphics, and materials available on our website
  • "Consultation": Professional financial planning discussions and analysis provided by our team

Acceptable Use of Our Service

When using our website and services, you agree to the following terms:

Permitted Uses:

  • Access information about our consultation services
  • Submit enquiries and book consultation appointments
  • Receive financial planning guidance during scheduled consultations

Prohibited Uses:

  • Use our services for any unlawful or fraudulent purposes
  • Attempt to gain unauthorized access to our systems or data
  • Distribute spam, viruses, or other harmful code through our platform
  • Copy, reproduce, or distribute our proprietary content without permission

Your Responsibilities

As a user of our services, you are responsible for:

  • Providing accurate and complete information during consultations
  • Maintaining the confidentiality of your account information
  • Complying with all applicable laws and regulations
  • Using our services in good faith and for legitimate purposes only

Intellectual Property

All content on this website, including text, graphics, logos, and software, is owned by primalonexe and protected by intellectual property laws.

We grant you a limited, non-exclusive license to access and use our website for personal, non-commercial purposes only.

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. Privacy Policy

Payment and Billing Terms

Our consultation services are provided on a subscription basis with the following terms:

  • Monthly subscription fee of $250 AUD (including GST) is charged in advance
  • Payments are processed automatically on the same date each month
  • All fees are non-refundable once services have been provided
  • Price changes will be communicated 30 days in advance

Service Termination

Either party may terminate the service agreement with 30 days' written notice.

Upon termination, you will lose access to ongoing consultation services, though previously provided advice remains valid.

Service Disclaimers

Our consultation services are provided "as is" without warranties of any kind, express or implied.

We make no guarantees about specific financial outcomes or results from following our guidance.

Liability Limitations

To the maximum extent permitted by Australian law, our liability for any damages arising from our services is limited to the amount paid for those services.

Our total liability shall not exceed the fees paid by you in the 12 months preceding any claim.

User Indemnification

You agree to indemnify primalonexe against any claims arising from your use of our services or breach of these terms.

Dispute Resolution

We are committed to resolving disputes fairly and efficiently:

Alternative Dispute Resolution:

Before pursuing legal action, parties agree to attempt resolution through mediation or arbitration under Australian dispute resolution procedures.

EU Online Dispute Resolution:

EU consumers may access the European Commission's Online Dispute Resolution platform for cross-border disputes. EU ODR Platform

Applicable Law

Any disputes will be resolved in the appropriate courts of Australia.

Severability Clause

These terms are governed by Australian law. If any provision is found invalid, the remaining terms continue in effect.

Complete Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and primalonexe regarding use of our services.

Terms Modifications

We may update these terms periodically. Continued use of our services after changes indicates acceptance of the modified terms.

Contact Information

For questions about these Terms and Conditions, please contact us:

Email: contact@primalonexe.com

Phone: +61 30 090 159

Address: 142 Collins Street, Melbourne VIC 3000

These Terms and Conditions were last updated on August 17, 2025